Avaya OneXAgent 2.5.6
Author: Jeroen Bosch Ziekenhuis
Date: November 1, 2022
Repackaging tips and silent install information for Avaya OneXAgent 2.5.6. This App Tip provides comprehensive details for conducting a silent installation of OneXAgent. It includes additional insights, such as user environment specifics, extra installation parameters, and repackaging tips.
About
Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents and supervisors. Avaya one-X Agent gives contact center users the tools they need to be more productive, whether working in a headquarters location, in a branch office, or home office.
General Information
Vendor Information
Avaya
Application Name
OneXAgent
Application Version
2.5.6
Download Link
https://support.avaya.com/support/en/download/C20211121816423570_5?contentId=C20211121816423570_5&productId=P0535
License Needed
No
Vendor Install
Installation Type
Setup.exe
Architecture
x64
Description
Application Configuration/Settings
Registry
File
AD/GPO
AAD/GPO
User Environment Data
Registry
File
Other
Infrastructure Dependencies
Description
ODBC
Connection Name
Driver
Parameters
Setup.exe parameters
MSI Public Properties
Installation Commands
Silent Install Command
Silent Uninstall Command
Repackaging Score
MSI
Unknown
MSIX
Unknown
App-V
Unknown
ThinApp
Unknown
Citrix App Layer
Unknown
VMWare App Volumes
Unknown
Other
Unknown
Repackaging Tips
Application Installation
Start OneXAgentSetup.exe
On the Welcome screen, click Volgende
On the EULA screen, select Ik ga akkoord en click Volgende
On the Gebruikersgegevens screen, enter your information and click Volgende
On the Doelmap screen, click Volgende
On the Informatie centraal beheer, enable the checkbox and enter the URI centraal beheer. Click Volgende
On the Informatie Taalpakket screen, select Nederlands and click Volgende
On the Opties one-X agent screen, disable all checkboxes and click Volgende
On the Video informatie screen, click Volgende
On the Teksttelefoon informatie screen, select 45.45 and click Volgende
On the Klaar screen, click Installeren
On the End screen, click Voltooien
Patch Installation
If there's a patch available (in this case it is) install it by starting e.g. ONEXA250046700046718.msp
On the Welcome screen, click Volgende
On the Installatie screen, click Herstellen
On the End screen, click Voltooien
In the ThinApp package folder the file %AppData%\Avaya\one-X Agent\2.5\Log Files\##Attributes.ini, Set mode op merged, so the logfiles will be written to the system instead of the sandbox.
Start OneXAgentSetup.exe
On the Welcome screen, click Volgende
On the EULA screen, select Ik ga akkoord en click Volgende
On the Gebruikersgegevens screen, enter your information and click Volgende
On the Doelmap screen, click Volgende
On the Informatie centraal beheer, enable the checkbox and enter the URI centraal beheer. Click Volgende
On the Informatie Taalpakket screen, select Nederlands and click Volgende
On the Opties one-X agent screen, disable all checkboxes and click Volgende
On the Video informatie screen, click Volgende
On the Teksttelefoon informatie screen, select 45.45 and click Volgende
On the Klaar screen, click Installeren
On the End screen, click Voltooien
Patch Installation
If there's a patch available (in this case it is) install it by starting e.g. ONEXA250046700046718.msp
On the Welcome screen, click Volgende
On the Installatie screen, click Herstellen
On the End screen, click Voltooien
In the ThinApp package folder the file %AppData%\Avaya\one-X Agent\2.5\Log Files\##Attributes.ini, Set mode op merged, so the logfiles will be written to the system instead of the sandbox.
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