Avaya OneXAgent 2.5.6
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Author: Jeroen Bosch Ziekenhuis
Date: November 1, 2022

Repackaging tips and silent install information for Avaya OneXAgent 2.5.6. This App Tip provides comprehensive details for conducting a silent installation of OneXAgent. It includes additional insights, such as user environment specifics, extra installation parameters, and repackaging tips.

About

Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents and supervisors. Avaya one-X Agent gives contact center users the tools they need to be more productive, whether working in a headquarters location, in a branch office, or home office.

General Information

Vendor Information

Avaya

Application Name

OneXAgent

Application Version

2.5.6

Download Link

https://support.avaya.com/support/en/download/C20211121816423570_5?contentId=C20211121816423570_5&productId=P0535

License Needed

No

Vendor Install

Installation Type

Setup.exe

Architecture

x64

Description

Application Configuration/Settings

Registry

File

AD/GPO

AAD/GPO

User Environment Data

Registry

File

Other

Infrastructure Dependencies

Description

ODBC

Connection Name

Driver

Parameters

Setup.exe parameters

MSI Public Properties

Installation Commands

Silent Install Command

Silent Uninstall Command

Repackaging Score

MSI

Unknown

MSIX

Unknown

App-V

Unknown

ThinApp

Unknown

Citrix App Layer

Unknown

VMWare App Volumes

Unknown

Other

Unknown

Repackaging Tips

Application Installation
Start OneXAgentSetup.exe
On the Welcome screen, click Volgende
On the EULA screen, select Ik ga akkoord en click Volgende
On the Gebruikersgegevens screen, enter your information and click Volgende
On the Doelmap screen, click Volgende
On the Informatie centraal beheer, enable the checkbox and enter the URI centraal beheer. Click Volgende
On the Informatie Taalpakket screen, select Nederlands and click Volgende
On the Opties one-X agent screen, disable all checkboxes and click Volgende
On the Video informatie screen, click Volgende
On the Teksttelefoon informatie screen, select 45.45 and click Volgende
On the Klaar screen, click Installeren
On the End screen, click Voltooien

Patch Installation
If there's a patch available (in this case it is) install it by starting e.g. ONEXA250046700046718.msp
On the Welcome screen, click Volgende
On the Installatie screen, click Herstellen
On the End screen, click Voltooien
In the ThinApp package folder the file %AppData%\Avaya\one-X Agent\2.5\Log Files\##Attributes.ini, Set mode op merged, so the logfiles will be written to the system instead of the sandbox.

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