Managing applications in a large organization is a process that typically spans multiple departments, such as procurement, contract management, technical application management, functional application management, helpdesk, project management, and change management, among others. In most cases, there is no central system in place to consolidate all the information, leading to makeshift administrative solutions. These include frequent use of Word and Excel, as well as the deployment of Service Desk (ITSM) and/or Software Asset Management (SAM) systems. In larger organizations, a Configuration Management Database (CMDB) might be employed, either integrated with or separate from ITSM. Keeping all these systems up-to-date is a tedious, repetitive task.
What we often observe is that packagers/technical application managers are asked to maintain their own records as well as one or more additional systems. Due to high workloads and/or system complexities, this task is often neglected, or errors creep into manual record-keeping. The outcome is incomplete or inaccurate reporting, rendering the entire record-keeping process futile. The most disheartening aspect, however, is the demotivating redundancy of managing these systems.
Fortunately, there is an alternative approach. SparkleFlow resolves the aforementioned issues by automating information exchange with other systems, such as helpdesk systems (ITSM), Software Asset Management systems (SAM), CMDBs, Active Directory, and distribution systems (e.g., SCCM). This communication can be bidirectional. Moreover, SparkleFlow can assist by automating various administrative tasks, such as reading from and writing to Word and Excel documents. With SparkleFlow, redundant work becomes a thing of the past, and the likelihood of errors is significantly reduced. Furthermore, SparkleFlow centralizes application administration without forcing departments to alter their workflows or input information twice.