Managing password resets can be a time-consuming task for IT departments. Microsoft Entra offers a self-service password reset (SSPR) feature that empowers users to reset their own passwords, reducing the IT workload and enhancing user satisfaction. This guide will walk you through the process of configuring self-service password reset in Microsoft Entra.

What is Self-Service Password Reset (SSPR)?

Self-Service Password Reset (SSPR) in Microsoft Entra allows users to reset their passwords without needing to contact the IT helpdesk. By enabling SSPR, organizations can streamline password management, improve security, and enhance user productivity.

Step-by-Step Guide to Configuring Self-Service Password Reset in Microsoft Entra

Step 1: Sign In to the Entra Admin Center

  1. Navigate to the Entra Admin Center.
  2. Sign in with your administrator credentials.

Step 2: Enable Self-Service Password Reset

  1. In the Entra Admin Center, go to Protection > Password reset.
  2. Under Properties, set Self-service password reset enabled to Selected.
  3. Choose the user groups that will be allowed to use SSPR.
  4. Click Save.
    Intune Self Service Password Reset

Step 3: Configure Authentication Methods

  1. In the Password reset section, select Authentication methods.
  2. Choose the number of methods required to reset a password (e.g., one or two).
  3. Select the authentication methods available to users (e.g., email, phone, security questions).
  4. Click Save.
    Intune Self Service Password Reset

Step 4: Customize Notifications

  1. In the Password reset section, select Notifications.
  2. Enable notifications to alert users when their password is reset.
  3. Optionally, enable notifications to alert administrators when a password reset occurs.
  4. Click Save.
    Intune Self Service Password Reset

Step 5: Test the Configuration

  1. Have a test user attempt to reset their password using the configured methods.
  2. Ensure the process works smoothly and that the user receives the necessary notifications.

Step 6: Communicate the Change to Users

  1. Create communication materials, such as emails and guides, to inform users about the new self-service password reset feature.
  2. Provide instructions on how to use SSPR, including the steps to reset their password.

Benefits of Enabling Self-Service Password Reset

  1. Reduced IT Workload: By allowing users to reset their own passwords, IT departments can focus on more strategic tasks.
  2. Improved User Satisfaction: Users can resolve password issues quickly and independently, leading to a better overall experience.
  3. Enhanced Security: SSPR ensures that password resets are secure and compliant with organizational policies.
  4. Increased Productivity: Users can reset their passwords without waiting for IT support, minimizing downtime.

Conclusion

Configuring self-service password reset in Microsoft Entra is a strategic move that can enhance your organization’s IT efficiency and user satisfaction. By following this step-by-step guide, you can empower your users to manage their own passwords, reducing the IT department’s workload and improving overall productivity. Start leveraging the self-service password reset capabilities of Microsoft Entra today and experience the benefits of a more autonomous and efficient workforce.

 

Paul Cobben